Do you charge a deposit?+
No deposit — ever. Nothing is charged or held on your card as a deposit. We keep your card on file and, after your trip, we can only charge items published on our Charge Menu (tolls at cost, fuel, damages per the signed inspection). If it's not on the menu, we can't charge it.
Do you accept international driver's licenses?+
Yes. A valid license from your country in Roman characters is accepted. For non-Roman scripts, please bring an International Driving Permit alongside your local license.
How do tolls work?+
Every car ships with a SunPass at no cost. You are never charged a daily toll package: after your trip we bill only the tolls you actually used, at actual cost, with no markup and no per-transaction admin fee.
What if I get a small scratch or curb rash?+
Check the Charge Menu on the vehicle page — every minor damage has a fixed public price. A curb rash is $90 per wheel; a door ding is $120. That's the entire cost, no admin fees on top.
What is your cancellation policy?+
Cancel or don't show? 100% refunded. Free cancellation at any time before pickup, no retention, no fine print — and there is no deposit to release, because we never hold one.
How does MIA airport pickup work?+
Land, text us your terminal, and we meet you at the agreed pickup point with the keys in about 10 minutes. If your location has a delivery fee, it is shown as its own line in your total before you pay.
Do I need a credit card?+
No. Credit and debit cards both work, processed securely by Stripe. Rumvia never sees or stores your card number.
Can I rent at 18?+
Not yet — we currently rent to drivers 21 and older. From 21 there is no young-driver surcharge, unlike traditional rental companies, which usually require 25 or charge extra.
Is protection included?+
Essential protection is included in the price shown, with a $500 deductible. You can upgrade to a lower deductible before paying — never pre-checked, never sold at a counter.
How fast is licence approval?+
Normally under 4 business hours. You can see the status in your account, and we message you as soon as it's approved.
What if I return it late?+
You have 29 minutes of grace, then the published late-return rate per started hour, capped at one extra rental day. It's on the Charge Menu, so you know the number before you book.
How does pickup work?+
We meet you at the agreed point. We walk the car together, photograph its condition, and both of us sign those photos before you drive off. That signed set is the reference for the return.
Do I really get the exact car in the photos?+
Yes. You book a specific make, model and year — not a category. There is no "or similar" at Rumvia.
Are there hidden fees?+
No. Your total shows the base rate, 7% Florida sales tax, the $2/day Florida surcharge (first 30 days), protection, any add-ons and any delivery fee. After the trip, only items published on the Charge Menu can reach your card.
What is included in the price?+
The car, Essential protection, taxes and the state surcharge, and the SunPass transponder at no cost. Fuel and actual tolls are yours; add-ons only if you choose them.
How does fuel work?+
Bring it back with the same fuel level you got it with. If it comes back lower, the refill service on the Charge Menu applies plus the fuel itself at pump price.
Can I add an additional driver?+
Yes. Add them to your booking before paying — the price is published on the Charge Menu. The additional driver must meet the same licence and 21+ age requirements.
What if something happens during the rental?+
Message us on WhatsApp — that is the fastest line to a real person. We handle it with you, and any charge that follows must already be on the Charge Menu.
What if the car is damaged?+
The signed pickup photos and the signed return photos are compared side by side. Only differences visible between them, priced at the fixed Charge Menu amounts, can be billed.
@rumviadrive
@rumviadrive